Welcome to our FAQ section! We’ve compiled answers to the most common questions about our premium swimwear, delivery services, and shopping experience. If you can’t find what you’re looking for, our Winchester-based customer service team is always happy to help at [email protected].
About Our Products
1. What types of swimwear do you specialise in?
We offer a curated selection of fashion-forward swimwear including:
- Balcony bikini tops (perfect for enhanced support and lift)
- Halterneck bikini tops (for adjustable, secure fit)
- Padded bikini tops (adding subtle shaping)
- Tankini tops (combining coverage with style)
- Swimsuits (for full-coverage elegance)
- Kaftans and sarongs (beautiful cover-ups for poolside glamour)
2. How do I choose the right size for my swimwear?
Many of our styles feature adjustable halternecks and convertible straps for a customisable fit. We recommend:
- Refer to our detailed size charts (available on each product page)
- Consider your usual dress size as a starting point
- For balcony styles, measure your underbust for optimal support
- When in doubt between sizes, size up for comfort
Ordering & Delivery
3. What delivery options do you offer?
We provide two convenient shipping methods:
- Standard Shipping (£12.95): Via DHL/FedEx with 1-2 day processing and 10-15 day delivery after dispatch (trackable)
- Free Shipping: For orders over £50 via EMS with 1-2 day processing and 15-25 day delivery after dispatch
4. Do you ship to my country?
We ship worldwide except to some remote areas and parts of Asia. During checkout, simply enter your address to confirm delivery availability. Our courier partners (DHL, FedEx, and EMS) ensure reliable delivery to most international destinations.
5. How can I track my order?
For Standard Shipping orders, you’ll receive a tracking number via email once your package is dispatched. Free Shipping orders via EMS may have limited tracking depending on destination. If you haven’t received tracking information within 3 working days of ordering, please contact us at [email protected].
Payments & Accounts
6. What payment methods do you accept?
We accept all major credit cards including Visa, MasterCard, and JCB, as well as PayPal for secure checkout. All payments are processed through encrypted systems for your security.
7. Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers. For added security, you may choose to checkout via PayPal which keeps your financial information private.
Returns & Exchanges
8. What is your return policy?
We offer easy returns within 15 days of receiving your order. Items must be unworn, with original tags attached, and in resalable condition. To initiate a return:
- Email [email protected] with your order number
- We’ll provide return instructions and address
- Once received, we’ll process your refund (excluding original shipping costs)
9. Can I exchange an item for a different size or style?
Yes! We’re happy to assist with exchanges. Please contact us at [email protected] within 15 days of receipt. Exchanges are subject to availability, especially during peak season when our collections sell quickly.
10. What if my swimwear arrives damaged or incorrect?
We take great care in packaging your swimwear to prevent damage, but if there’s an issue:
- Contact us immediately at [email protected] with photos
- We’ll arrange a replacement or refund at no extra cost
- In rare cases of wrong items shipped, we’ll cover return shipping
Additional Questions
11. How can I contact customer service?
Our friendly team based in Winchester is available via email at [email protected]. We aim to respond to all enquiries within 24 hours during business days (Monday-Friday).
12. Do you offer gift wrapping or special packaging?
All orders receive our signature protective packaging to maintain premium quality during transit. While we don’t currently offer gift wrapping, our elegant packaging makes any FANTASIE purchase a beautiful gift. You may include a gift message during checkout.
FANTASIE Shop – Where summer style meets unparalleled comfort. Browse our collections today and discover swimwear that doesn’t just fit your body, but fits your personality, your adventures, and your summer dreams.