At FANTASIE Shop, we’re committed to making your premium beachwear shopping experience as seamless as possible. Below you’ll find all the details about our shipping options and straightforward returns process.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping – £12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after dispatch
  • Includes full tracking

2. Free Shipping

  • Available for orders over £50
  • Carrier: EMS
  • Delivery time: 15-25 business days after dispatch

Please note: We ship worldwide except to certain Asian countries and remote locations. Delivery times may vary depending on customs processing in your country.

Returns & Exchanges

We want you to love your FANTASIE beachwear as much as we do. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Important Exceptions

For hygiene reasons, we cannot accept returns or exchanges on:

  • Swimsuits
  • Bikini bottoms

Unless these items are faulty or incorrect, in which case we’ll happily provide a replacement or refund.

Return Conditions

To be eligible for return or exchange, items must be:

  • Unworn, unwashed, and in original condition
  • With all original tags attached
  • In the original packaging

How to Return an Item

Follow these simple steps:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Your Item: Securely pack the item(s) in their original packaging, including all tags. Write the RMA number clearly on the outside of the package.
  4. Ship Your Return: Send the package to our Winchester address using a tracked shipping method. Return shipping costs are the customer’s responsibility unless the item is faulty.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear FANTASIE Shop Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) for return/exchange:

  • Product Name:
  • Size:
  • Color:
  • Reason for return/exchange:

I have reviewed the return policy and confirm the item(s) meet all return conditions.

[For exchanges only]: I would like to exchange for:

  • Product Name:
  • Size:
  • Color:

Please advise next steps at your earliest convenience.

Best regards,
[Your Full Name] [Your Contact Number]

Refund Process

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Your refund will be issued to the original payment method (Visa, MasterCard, JCB, or PayPal)
  • Timing: Depending on your financial institution, it may take 5-10 business days for the refund to appear in your account

Note: Original shipping fees are non-refundable. For exchanges, we’ll cover the shipping cost of the replacement item.

Faulty or Incorrect Items

If you receive a faulty item or incorrect product:

  • Contact us immediately at [email protected]
  • We’ll arrange a free return shipping label if needed
  • You’ll receive a full refund or replacement (your choice)

We aim to resolve these cases within 48 hours.

Return Shipping Address

All returns should be sent to:

FANTASIE Shop Returns
27 High St
Winchester, GB CH6U 1RP

For any questions about our returns policy, don’t hesitate to contact our friendly customer service team. We’re here to ensure your FANTASIE Shop experience is as perfect as our beachwear collections.